Daring Fireball: The Location Field Is the New Command Line:
What I’d overlooked is that most people don’t use advanced text editors or desktop publishing software; and more importantly, most people simply don’t care about the quality of an app’s user experience. Not at all. They just want it to work, and to be “easy”.
My saying that web apps would never become popular was like a theater critic in the early 1950s dismissing television.