Sunday, November 02, 2003

Something I haven't posted in a while: some real Amazon customer service exchanges, this time with an author having issues with the new search features at Amazon with regards to her book. The correspondence is a horrific chain of one terrible form letter after another from Amazon--as if evidence was needed that things had changed at the company, this certainly corroborates the feelings of many that no one is awake over there anymore.

5:04 AM